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A few things come to my mind as to why my score was higher. I do today's work today.
When setting up my office, I put a lot of thought into efficiency. The things I need are stored where I use them. I usually know what a patient is scheduled to see me for, so I usually have everything ready ahead of time. If I know I'm going to need a urine, I get a quick history before sending them to the BR so that I can start the note while they are getting the specimen. The same for strep screen, I get that started before I finish the exam. I know some patient's always need more time, so I schedule them more time, so as to not hold up the next patient in line. I explain to each patient that I want them to get their labs done at least a week prior to their visit. That way I have it in hand to discuss with them.
I think there is a bias on the part of my patient's also. The office I came from was run by another physician and his wife. One of the major reasons I moved on was their lack of efficiency. Most of my patients experienced that office prior to my current arrangement. It's like night and day. I had a graduate student come observe my office. She was doing research on physician's use of time. She was impressed with the thought that went into each task I do, and how I set things up to be at hand. For example, I have all of my pelvic/pap supplies on a cart that is kept in the utility room, I don't have to go all over collecting everything I need, I just bring in the cart.
I'm pretty sure all of you are doing the same types of things, it's just the contrast from the other office that made my patients score me higher."
Vanessa Boyce, MD
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