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When medical practices take these four steps they can attain:

• patient-centered collaborative care, and
• unprecedented levels of efficiency.

1. Perform the baseline assessment.
   • Compare your overhead to "ideal practices"
   • Engage your office staff
   • Compare your patients' perceptions to "ideal practices"
2. Review the curriculum materials, and consider:
   • Your personal work role and the role of others
   • The use of technology to support patient-centered care
   • The adoption of simple technologies to improve operations
3. Think about a business model that allows you to engage in patient communication via any appropriate means
4. Collaborate with a virtual network of others on the same path